Refund Policy

Last updated: August 5, 2026

Thank you for shopping with Jourié. We hope that every product brings more intention, imagination, and beauty into your everyday life.

Please review this Refund & Return Policy carefully before completing your purchase. Except where otherwise stated below or required by applicable law, all purchases made through jourie.co are final sale.

Digital Products

Due to the immediate-access nature of digital products, all purchases of downloadable or electronically delivered products are final sale.

Once a digital file, download link, or access instructions have been delivered or made available, the order cannot be canceled, returned, exchanged, or refunded.

Digital products include, but are not limited to:

  • Digital journals

  • Printable journals and planners

  • PDF guides and workbooks

  • Digital templates

  • Downloadable creative resources

  • Other electronically delivered content

Please review the product description and compatibility information carefully before purchasing. Digital products do not include a physical item unless expressly stated on the product page.

If you experience a technical issue accessing or downloading your purchase, please contact us at hello@jourie.co. We will make reasonable efforts to help you access the product you purchased.

If you believe you were charged more than once for the same product, please contact us so that we can review the transaction.

Physical Products

Except where required by applicable law, all physical product purchases are final sale. We do not accept returns or exchanges for change of mind, personal preference, accidental orders, or other reasons unrelated to a product defect or fulfillment error.

Please review all product descriptions, dimensions, materials, colors, shipping information, and other details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your physical order arrives damaged, defective, or different from what you ordered, please contact us at hello@jourie.co as soon as possible, preferably within seven calendar days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Clear photographs of the packaging and shipping label, where relevant

Please keep the product and its original packaging until we have reviewed your claim.

If we determine that the item was damaged, defective, or incorrectly fulfilled, we may provide an appropriate replacement or refund to the original payment method. Jourié will cover authorized return shipping when a return is required because of our error or a qualifying product issue.

This section does not limit any rights you may have under applicable consumer protection law.

Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us at hello@jourie.co with your order number.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment. If an order is confirmed to have been lost before delivery, we may provide a replacement or refund, subject to the circumstances and applicable law.

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Order Cancellations and Changes

Digital orders cannot be canceled once the digital product has been delivered or made available.

For physical orders, you may contact us at hello@jourie.co immediately after placing your order to request a cancellation or change. We cannot guarantee that we will be able to modify or cancel an order once processing has begun.

Once a physical order has been processed or shipped, it is subject to the final-sale terms described in this policy.

Jourié reserves the right to cancel an order before fulfillment. If we cancel an order, the amount paid for the canceled item will be refunded to the original payment method.

Pre-Orders

Pre-order products are charged at the time the order is placed unless otherwise stated.

Estimated production and shipping dates are provided in good faith but may change due to manufacturing, supply-chain, or carrier delays. If a material delay occurs, we will provide updated information and any cancellation or refund options required by applicable law.

Unless otherwise stated on the product page or required by law, pre-orders are final sale once production or fulfillment has begun.

Sale Items and Promotional Purchases

Sale items, discounted products, promotional purchases, and products purchased using a discount code are final sale unless they arrive damaged, defective, or incorrect, or unless a refund is required by applicable law.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Approved Refunds

When a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Your bank or card issuer may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable unless the refund results from an error by Jourié, a qualifying delivery issue, or a requirement of applicable law.

Unauthorized Returns

Do not return a physical product without contacting us and receiving return instructions. Items returned without authorization may not be accepted or refunded.

Statutory Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded, restricted, or modified.

Customers located in jurisdictions that provide mandatory cancellation, withdrawal, return, refund, warranty, or other consumer rights remain entitled to those rights.

Where applicable law requires express consent before the immediate delivery of digital content, those legal requirements and any corresponding statutory rights will apply.

Contact Us

If you have questions about an order or this policy, please contact:

JOURIE LLC
Email: hello@jourie.co
Website: https://jourie.co