FAQs

Have a question? You may find the answer below. If not, we’d be happy to hear from you.

How can we help?

FAQ

Order Questions

When will the products be available?

We're currently putting the finishing touches on our first collection. Join our waitlist to be the first to know when it launches.

Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to help. Just reach out to us as soon as possible after placing your order.

Can I join the waitlist?

Absolutely! Simply enter your email on the product page, and we'll notify you as soon as the products becomes available.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How much does shipping cost?

Shipping rates will be calculated at checkout. Any free shipping promotions will be announced on our website.

Do you offer international shipping?

Yes, we ship internationally. Shipping rates and delivery times will vary depending on your destination.

Product Questions

What makes Jourié products unique?

Jourié creates thoughtfully designed paper goods inspired by art, imagination, and intentional living. Every product is made to encourage creativity, reflection, and slower moments in everyday life.

Is the journal dated or undated?

The Art Journal is completely undated, so you can begin anytime and move through it at your own pace.

Is the paper fountain pen friendly?

Yes. Our 150 gsm paper is suitable for most fountain pens, gel pens, fineliners, and markers with minimal ghosting or bleed-through.

What paper do you use?

We use premium 150 gsm paper that's thick, smooth, and designed to create a beautiful writing experience.

Are Jourié products sustainably made?

At Jourié, we believe thoughtful products should be made thoughtfully. We work with a manufacturing partner that holds internationally recognized certifications, including FSC®, BSCI, ISO, and EPR, helping support responsibly sourced materials and responsible manufacturing practices wherever possible.

As we grow, we'll continue looking for ways to make our products even more thoughtfully.

Get in touch

Have questions about your order, or a general enquiry?